Student Support Services
We provide comprehensive student support services, critically important for our students' social, emotional, and academic development.
The Student Support Services (SSS) team fosters positive relationships among faculty and students. It links students, their families, school resources, and community-based health and social services. Counselling

Guidance: Guidance lessons, which focus on students' academic, personal, and social-emotional development, occur twice a month across both divisions.
Responsive Services: Students in need receive mental health, social-emotional well-being, or academic progress support. A student, a teacher, a principal, or a parent referral can initiate this type of support.
Individual Student Planning: Secondary school students meet with their counselors to identify classes and schedules that fit their needs and aspirations. They receive advice on future career and college enrollment plans, including scholarship opportunities and student life abroad.
Systems Support: Comprehensive counselors advocate for student well-being on campus-wide improvement initiatives, policy development, and programs designed to create outcomes that benefit students.
Learning Support (LS)

Learning Support is provided to students with mild to moderate learning differences, those experiencing learning gaps, and those with behavioral or emotional challenges. Our team uses evidence-based strategies to help students reach their full potential. The format of support can be one-on-one or in small groups.
The LS team aims to provide specific and concrete assistance to address students' identified needs and increase their academic and personal success.
This support aims to help students realize their full academic and personal potential, become self-reliant, and develop learning skills and emotional competencies, such as emotional regulation, self-management, responsible decision-making, relationship skills, and social awareness.
Referral and Assessment:
The first step is to identify students who need learning support services.
Newly enrolled students with an existing IEP or those with an identified learning difference or behavioral challenge are referred to the LS team.
Health Services

At NOVA, good health is considered part of the learning atmosphere. We view our students as whole beings with physical, mental, emotional, social, and spiritual dimensions.
NOVA has a two registered nurses on duty each day. The role of the nurses include attending to primary health needs, sports, and orthopedic injuries, emergency care, and first aid. They also attend to health promotion through screenings and education, preparation for unexpected events, and monitoring of contagious illness for students traveling to school functions in other countries.
It is not uncommon for students to need a listening ear on occasion. Often, talking things through with a neutral third party can help clarify thoughts, feelings, and actions. The nurses have the liberty to ask personal questions about health behaviors or conditions or talk through troubling emotional or social matters.
Tutoring

While Student Support Services or a homeroom/subject teacher may identify a potential tutoring need and share this information with a student’s parents/guardians, the process of requesting a tutor begins when the parent/guardian formally requests a tutor for their child.
A parent/guardian completes the Tutor Request Form to demonstrate interest formally. For any questions concerning the role of tutoring in their child’s education, parents/guardians should reach out:
In Elementary (Ms.Natasha Mitevska, Senior Admissions and Administration Coordinator, natasa.mitevska@nova.edu.mk)
In Secondary (Mr. Aleksandar Ristovski, Assistant Secondary Principal, aleksandar.ristovski@nova.edu.mk)
For any questions concerning the fees and contract associated with tutoring, parents should contact our Fees Coordinator, Ivana Stojneva (ivana.stojneva@nova.edu.mk and 3061-807 ext. 119).
Once a formal request is made by a parent or guardian via the Tutor Request Form, the Fees Coordinator will reach out to provide information on available tutors.
Once a prospective tutor is located, the family and the tutor will agree on a schedule of tutoring sessions.
The Division Principal will have the final say on any tutoring arrangements and will give preference to faculty who do not teach students as tutors.
Tutoring occurs after the regular school day and is supplemental to a student's regular learning program rather than integrated into the school day.
Learning support is only provided for students with identified academic needs and not as homework support.
The tutoring support can start once the contract is signed and payment is completed.
NOTE: Although every effort is made to pair students who require tutoring with a suitable and adequate tutor, NOVA cannot guarantee that such a match would always be possible.

